At NO, where I tend to do the philosophical or international politics, the other lads and lass tend to get down to the nitty gritty of land registration, the NHS and the Turner and Booker Prize, with one passing on all of that and bringing us jazz.
Unfortunately, there have been recent issues and one of my own yesterday [Friday 13th], which has thrown the whole focus back onto the issue of public utilities versus privatization.
Who was it said he wouldn’t mind privatization, as long as it isn’t Crapita, G4S or ATOS? To that we can add the semi-private set-ups which pretend to be efficiently private but actually give rubbish service, e.g. BT, British Gas and so on.
Then there are phone and gas firms who are genuinely private behemoths but give the most appalling and frustratingly bad service. It’s my luck that I am with one of these and just as my bags of tools were ready to take to the boat yesterday, a letter arrived threatening me with their right to enter my home and take what they liked. Also that I’d have no credit for 6 years. Threat, threat, threat, always threat.
The interesting part is that they are the ones who told me that they needed to resolve their issue first and inform be before a new account is organized and I can be billed. Now call me naive in my wishful thinking but I thought that if they have my whole history in their file before them, that when they “bring up my file”, as they say, they actually read it.
Because if they had, then they’d have seen the whole story stretching back five years, as the manager of collections agreed with me around 5 p.m. yesterday, making it 45 minutes I was kept waiting listening to the same two minute piece of muzak over and over and over and over, being passed to three different people, until finally striking lucky with an actual manager who could resolve things.
Total time on the phone – two and a half hours.
Tenth recorded attempt at resolution. Regulars might remember posts on this some years back at NO. Yep – same issue folks, same way of “dealing with it” every single effing time. Same assurances it will not happen again.
So that focuses the mind wonderfully on the whole public versus privatization debate.
In short – they’re all as bad as each other. What it needs is someone at least passably competent within the organization, whichever it is – public or private – to deal with the public. That’s all we, the citizens, ask – for someone competent.
I’m given to understand that these people at the end of phones and in accounts departments actually sit exams, sit tests, in order that the cream only is chosen to be employed.
Sorry if anyone spilt his or her coffee or tea reading that line above just now.