Many reasons are given, many pundits have had a stab at it, methinks it’s a bit K Martish and this commenter puts it in perspective:
# How this store survives I do not know. Its food is overloaded with garlic and overpriced. Their clothes are staid and the std measurements always cater for women with big bums . Yer grannie might like it ,but its not for me . Staid and old fashioned. Trotting out a lot of geniatric models most have never heard of doesent encourage anyone to wear their clothes. [Paganthegoat]
# It has been declining for years, because it is run by one clown after another. Because the Board who selects them wants a clone of themselves so they have a fit. Lets be honest, any company who selects people to fit in the long term failures in their current posts will NEVER EVER achieve change. [Karol Rogers]
How close to reality is the store itself?
It is our intention that nobody leaves M&S and we will work as hard as possible to ensure that we can deliver against this promise. [Steve Rowe, Chief Executive of Marks & Spencer]