If you needed evidence that internet shopping still has room to grow, you just got it. Chinese e-commerce powerhouse Alibaba has confirmed that its annual Singles’ Day sales event racked up the equivalent of more than $25.3 billion in sales, easily setting a record for the most online purchases in one day. For context, Alibaba sold just short of $18 billion last year — this year, the company surpassed that figure slightly past the halfway mark. The 2016 Cyber Monday sale was downright tiny by comparison, mustering ‘just’ $3.45 billion in the US.
And then there was this:
There was a certain amount of comment that £3.99 was reasonable for same day delivery but then you look at the cost of the item, how often you need deliveries, and the £79 and it quickly becomes uncompetitive with many other sellers.
Plus one other factor.
When you buy from, say, Screwfix or Ironmongers, they stand behind the product and delivery. There are shoddy firms for sure but the big ones are Ok.
With Amazon, there’s no comeback for damaged goods. They say there is but you have to courier it back at your own expense and Amazon itself acts as go between only, adding a link to the chain. If all links in the chain work, some weeks later you get your refund but are still without the goods you originally wanted.
And with their lower prices, they’re often damaged goods. All three of my canvas chairs are broken. They knew this and threw in a holdall as compensation, no note of course.
Amazon didn’t want to know. No thanks, no more Amazon for me, only accountable firms. Hope they go down.