In the supermarket today, I was standing at one end of the tills and all the machine tills were closeby, closest to where I was – very few people availing themselves.
Instead, the human manned or womanned tills were bursting – long, long lines of people willing to wait half an hour if necessary for a short time with the lady.
Now that has to say something to the banks and the supermarkets and McDonald’s – people prefer human interaction. My mate is fine going to that machine and punching in things and paying, I’m not, I want a human being taking my order, I don’t care what mistakes they make.
And further proof, if needed, was one particular lady who is very friendly to customers – her line was stretching right back to the shelves, others of a more grumpy disposition not so much. There’s a definite message the chains are ignoring.
In fact, I would go so far as to say I’d go to a supermarket with cashiers rather than machines any time – the last vestiges of the corner store mentality perhaps.
This Project Fear thing is a way for supermarkets to swindle customers.
ASDA were running the smoked salmon for £2.50 late last year, then went to £3.00, then £3.50 and yesterday was £3.99 for exactly the same product.
Sheer greed. I’ll not buy that any more. So I bought the salmon steak. If they keep that up, then I’m going elsewhere – we have two other major choices in our area.