The store giving me the aggravation a couple of weeks back was ASDA and I shall wait until after Easter then handwrite a full letter as to why they’ve lost a customer forever. Enough on them.
The store today was superb, a bit inefficient in some ways but superb overall. Yes there was a queue stretching way back but I was in the store inside 15 minutes and here’s the thing – it was civilised and cordial, no sign of the officious ones from the office above – staff were more than helpful and the shelves were mainly stocked, at least with what I needed.
The best part was how few people were about and I’m thinking, you know – this is not a bad way to do it – have us queue and then we can go where we want without bumping into anyone. I loved it and customers were relaxed, chatting with each other for goodness sake! Plenty of haddock, chicken, turkey, cured ham [was sick on ASDA tinned pulled pork last night so ditched it], thought I had Cv.
Then came the girl at the till and she was excellent in many ways. All the tills were womaned and one manned. On the way out, I asked one of the senior staff how one does the opposite of complain and she was taken aback, she scrambled to get someone from the office above down and that’s where the inefficiency came in. It’s them up there who don’t care, would never hurry themselves, good at ordering you about though. I had a car waiting. Got home, tried to phone, they’re taking no calls. No matter.
Store is Morrisons, where the genteel who do not wish to pay Waitrose prices go and the ground floor staff are great. Mind you, were there a Waitrose, of course, I’d go there but there’s none in our Labour area.